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  • The furniture here is way out dated, I bought a ton of stuff 10 years ago and it looks like the same stuff is on display. However the sales girl was very helpful and helped me find something in a catalogue. She told me it would take 4-6 weeks and they would hold it until my house was finished. So I paid my deposit and waited. Once my house was ready 8 weeks later I called to have it delivered, but it had not yet arrived and the nice salesperson had left the company (good for her). So after 4 phone calls to them, I finally had a manager call me back. He told me it would be another 4 weeks. So again I waited. After 4 weeks had passed and I had to call them, I was told they still didn't know where it was. So another week passes and I emailed the manager to let him know that I wanted to cancel my order. Well wouldn't you know, the table would be here in two days!!! Finally I'm getting my table and chairs. The delivery guys were super nice and arrived on time. They asked me anyone had told me about the chairs being damaged. Of course nobody had told me this so I was not very happy. They told me I could have the busted chairs for now and they would get me new ones. The table was also not level so they told me someone would come and fix it. Well neither of these things have happened almost 4 weeks after they were delivered. So now I just want my $4300 back (for a wobbly table and 4 busted chairs). They will not give me my money back and hopefully one day I will have what I ordered and paid for. This is the first time I have Yelped. I never complain, but this is the worst service ever and I want to warn people to stay away from this company. All of my furniture in this house was new and I shopped at Living Spaces, Pottery Barn, The Dump and Ethan Allen. All of those experiences were awesome. Not totally seemless but what went wrong was corrected immediately. While everyone is very nice at Thomasville, I will never purchase from them again.
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