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| - I was really hoping to give this place a 5/5 but I just can't, although I'll be happy to return and give them a second chance. I hate HATE giving bad reviews because I know how hard people work in the service industry but I'm actually moderately disappointed in my experience. For years I've wanted to visit this venue and even though it was disappointing...like I said I'd be happy to return to give them a second chance.....
First, we were seated at a very private spot and very quickly on their patio, undoubtedly on one of their busiest nights of the year - when the place was really really FULL. JAZZ FESTIVAL was steps away. 5/5 on getting us seated quick.
Second, the waitress seemed to be in quite the rush, was not rude but was not friendly. It took away some of the fun. 2/5 on that.
Third, the waiter passed our appetizer OVER the heads of the seat beside us. I had to get up out of my chair to get my own appetizer. REALLY??? 1/5 on that one.
Fourth, I received my bottled beer halfway into our appetizer. I get it, it was a busy night, the Jazz festival - but it's bottled beer. 2/5 on that (seemed like a nice guy under stress)....
Fifth, my burger was burnt. I ate charcoal for dinner. I had to wait to get my condiments. And the fries were well done. I didn't know fries could come well done. They were not yellow fries, they were brown (I thought I ordered sweet potatoe fries), they were verging on black they were so well done. 1/5 on that.
Last, the waitress gave us the bill and never engaged in proper customer exiting social etiquette - we just paid and she left the table. Clearly....we were their as a number giving them money and not as a valued customer. 1/5 on that.
Unfortunate experience, but perhaps understandable.
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