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| - I am long time listener to Wolfley on the radio. I came in to this restaurant with really high hopes. My buddy and I went on Monday night, and while the deal is 20% off steaks on Monday nights, I went with the chicken fried chicken. My appetizer was really good, I had the golden ravioli. My buddy doesn't like ravioli in the least, but I had him try it fried, and he loved it. The multiple televisions had the Saints at the 49ers. A good mix of fans, who showed up mostly a little after kick off. For dinner, as I said previously I had the chicken fried chicken. It was dry, the mashed potatoes it came with were cold, but the gravy was good. My buddy had the buffalo chicken sandwich, and he liked the sauce on the chicken, but the roll was hard. The waffle fries were very good though. As the game progressed, by eyes got the better of me and I had to sample a dessert. I went with the cookies and cream. Hot chocolate chip cookie, Vanilla ice cream, Whipped cream. While I kicked myself after the fact for ordering a dessert, it was very good. One thing I didn't really understand was the lack of beer specials throughout the entire game. I guess Budweiser was 3 dollars for a pint until 7, but it is a football night... at a sports bar... Maybe I'm crazy, but I would expect at least a little more.
The food while not great, had some high points. My low point of the night was when the bill came. We politely asked the waitress to split the bill, and she obliged. When she brought the separate checks and I went through my itemized bill. The problem is that she brought 2 copies of my buddy's bill. Easily forgiven as human error, I'm happy to forgive. When I got her attention to explain the situation she proceeded to tell me that no, I was wrong and she gave me the right bill. That the 2 descriptions were not the same, and even if they were the change was the only thing that was different between the 2 and so just pay. Now... I've never punished a waitress for the food, or the ambiance, or anything of that sort. I pay her for her SERVICE. I am a 25-35% tipper. I work in customer service and understand how it can be difficult sometimes. This time she got 6% tip. I'm not a customer is always right kinda person, but admitting mistakes is a huge part of customer service. That was TERRIBLE customer service.
All of this was not a enough to dissuade me from coming again, although next time I will probably sit at the bar, as bartenders normally have a better understanding of customer service.
I want to like Wolfley's, I really do. But as for now, I'm going to have to say I don't.
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