Very poor customer service... I have been in customer service for 15 years and I was appalled. Dropped my car off for an oil change and said I would be back around 430 he laughed and said there was no way it would be done before then there was 30 cars ahead of me.... someone came in for an oil change and he said looks like your going to have to come back next week. Just RUDE! A lady came at 5 to pick up her car and they mentioned they did some type of work but didn't get to the oil change and if she comes back it would be free but during the week is best for them to get that done.. she said she dropped her car off at 815... and not to mention she already spent her whole saturday without a car! I like going to Conrad's just going to steer away from the strongsville location!!