I first came here several months ago because my car told me it was time to get an oil change. Now, I'm not the most car-savvy person ever so when my car tells me to do something, I do it. I brought my car to Fletcher Jones and met with Roy who seemed honestly befuddled as why I was there because I didn't actually need an oil change. But instead of being mean or judgmental, he very kindly had my car washed for free and sent me along my merry way with a clean car. Needless to say, when my car actually needed an oil change, I came back here. They fit me in on the same day and the oil change was done efficiently while I sat in the expansive waiting area while strangers admired my dog. Yes it's a bit pricier than say.... Jiffy Lube, but I appreciated the continuity of care and overall friendliness of Fletcher jones and their employees.