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  • This is truly unfortunate how Best Western in Goodyear, AZ and Best Western Corporate handle a major issue. On April 1, 2016 Best Western Goodyear double booked my room. When I arrived at 1:30am, after a drive from San Diego, I was told that my business partner had already checked in and I was given keys to a room. I go into the room to find other people occupying the room. THE FRONT DESK GAVE ME KEYS TO AN OCCUPIED ROOM. I was completely blown away by this. How does this happen? I immediately return to the front desk and find out that the entire hotel is full. Zero attempt to help me find a room anywhere. They just kicked me to the curb. Thanks. I scrambled and eventually found a hotel room after 2:00am, which was a half hour drive away. On April 2, 2016 I contact Best Western Goodyear to be reimbursed for the extra cost I had to pay since Best Western Goodyear double booking my room and left me with nowhere to stay. The manager (Joanie) offers to reimburse me for the night, perfect. Once I arrive at Best Western Goodyear, Joanie makes up a different story to why the room was full and won't reimburse me. I follow up with another the front desk girl for the reimbursement and am notified that JOANIE WAS FIRED. I speak with another manager (Ashley) who offered to not charge me for the night, which is well below the expenses I incurred on April 1, 2016. I've been in continuous contact with Ashley for the past MONTH, she claims to be unable to reimburse me for the additional amount, but another manager (Raj) can. I have called at all different hours and days, to which Raj is conveniently unavailable and Raj refuses to return any calls. Since this hotel is incompetent, I called Best Western Corporate and spoke with Leah, who literally did nothing about the situation. It would seem that a company would be moderately concerned about the security of their guests or helping their guests when left without a room, but apparently Best Western does not employ persons that deem these to be actionable events. To recap, Best Western Goodyear will sell your room out from under you and will not reimburse you for any added costs. If you are lucky enough to get a room, Best Western Goodyear WILL LET ANYONE INTO YOUR ROOM AT 1:30AM.
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