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  • Stay FAR FAR AWAY from this company! I too have American Home Shield. We found out we had a hot water slab leak. They sent Grace out and the tech had no idea what he was doing, he showed up on a Monday and then had to make a second appointment which wasn't until the following Thursday to come out. After speaking on the phone with another tech "who knew what he was doing" he confirmed the hot water leak and then scheduled to come out the FOLLOWING Wednesday (10 days after the initial service call). I was the first on the schedule for the particular plumber and they were supposed to show up to jack hammer and find the leaking pipe between 8-12 in the morning. I called at 9 because I hadn't heard form anyone. After waiting on hold for 30 min the scheduler said the tech's window was between 8-12 and they would call 30 min before. At 11:20 I got a call from the scheduler saying the tech called in sick?!??! Are you kidding me? If I was the first one on the techs schedule and he was supposed to show between 8-12 don't you think they would know he called in sick earlier than 11:20. Then they told me they couldn't get someone out to my house until 9pm the following day? SO, they were going to come and jackhammer my tile at 9pm on Thursday when I have a 4 month old baby and 3 year old. What? Not only that I took the day off work. I then asked to speak with a manager, the scheduler said there was no manager in the office, she didn't know the managers name. ALl she could do was transfer me to voice mail. I left a message for the manager and called AHS. The representative at AHS tried to call Grace and also got voicemail. She finally after multiple attempts got a manager to call her back at which point the manager said they would call me back to schedule a decent time to come on Thursday. After waiting another hour with NO call I called the scheduler back -- she didn't have me on the schedule had no idea what was going on. I left another VM for the manager who FINALLY called me back at 4:30. I said you better get someone out to my house tomorrow during the day to fix this leak its been 10 days since the original date of service. He put me on hold and said they could get someone there in the morning. THURSDAY morning: Two guys show up and have no idea where the leak it, they fiddle around and try to figure out what to do for an hour and 30 min. They finally start jackhammering to find the leak. After FIVE hours and a lot of breaks they find the leak at which point they look at their watches and say "its 4:30 we have to go". I said aren't you going to fix the pipe? The plumber says "are you going to pay me overtime?". Are you kidding me? The earliest they could come out is today (Monday). We have had NO hot water since Wednesday, its 2:30 and I"m still waiting for them to show up to fix the damn pipe. This company is a NIGHTMARE and a JOKE. I will be writing a letter to AHS and will be canceling my service with AHS for contracting with this company. STAY FAR FAR FAR AWAY!!!
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