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| - Oh, the horror, the horror..............
Okay not really. More of a disappointment and a bummer.
In a nutshell- apathetic General Manager acting as expeditor sent out food that should not have gone out to clients. He should have looked at it first- nothing major, a baked potato cut down the middle with a large black "tumor" of rot hidden beneath the skin at one end. Could happen to anyone at home, I didn't want a free meal, but I thought that as expeditor he should be more alert. His response was no response until he waited on me at the register, where his comeback to the issue was "it was an eye." No, it was not a potato eye- they are external root sprouts and not black- and even so, what restaurant serves potatoes without trimming eyes? He proceeded to grow increasingly more condescending, apathetic, and overtly rude albeit being rude using "kind" words- the dismissive "thanks for coming and you have a nice day" said in a tone of voice that essentially translates to "F off." He just would not take ownership for the oversight, and obviously is not a person to learn from his mistakes. He's in the wrong business. I have had salads served to me with the huge copper staples from the lettuce crate in my salad and expected nothing but for the prep cook in the pantry to use more diligence when washing and chopping lettuce. I didn't even want an apology, just a simple acknowledgment that there was an oversight that needed to be more closely heeded before sending food out from the line. All I got was attitude from a young man whose age I double, but who believes that he knows much more than I do and whose authority is not to be challenged.
My server Emmy was great, she got a 30% tip from me. That manager netted a phone call to Cracker Barrel customer service. I've eaten at Cracker Barrels all over the USA for 21 years now, and have never been addressed or treated so rudely as my experience today. Hopefully corporate in Lebanon, TN will sort this fellow out.
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