| rev:text
| - This is an update to my first review and the poor response by Z cleaners.
I was upfront in stating I created the water rings. I brought the robe in for this reason. I understood that the rings may or may not be removed, what I was not told is that color loss could occur nor was I contacted if color loss was spotted after I brought it in. The owner states the color loss was entered in the system upon my arrival..this is false. Both the sales associates (will leave out names) and I looked over the robe to mark where the water spots were and saw nothing of the sort. The ticket I was given showed no indication of "color loss" in the notes nor was it discussed.
I never saw color loss on the robe and it did not have a snag on it before it was brought in. An associate there stated that she saw color loss when she received the robe however; I was never contacted in regards to this. If there was indeed color loss as this company is stating, I should have been contacted and notified that the robe should not be worked on. I was not contacted before an attempt to clean the garment was made, this alone seems suspicious.
If I would have been contacted before the cleaning took place for the color loss issue (they are stating was beforehand) then I could have witnessed the color loss they are stating I did. Instead I received the robe back and saw 3 white spots and a snag on it that both the (sales associate) and I did not see when I brought it in. If the color loss was there before it was cleaned then it shouldn't have been treated and I should have been contacted.
A sales associate at the company apologized for not contacting me before the robe was treated. She stated they "assumed" that I knew there was color loss and that I couldn't see it from all angles. Again, there was not color loss when I brought the robe in. Also, the snag created when they cleaned it was never addressed by any employees or the manager at Z cleaners. When I confronted the two associates about it they said "oh I don't know."
I am not in agreement with this company, I still believe they ruined my garment. I have not responded because I am sick of the condescending emails I kept receiving from the owner G.P. I asked her 2x to stop emailing me and still she continued. I also received 4 phone calls from her employee _ all on the same day. Regardless, I contacted the company the same day I received the calls and spoke with two employees there and let both of them know that since they are stating it was something I did, that I did not want the owner to contact me any further. I told the owner I was not going to continue to go back in forth on this situation if that was her stance.
To address the $10 discounted charge: when my husband went to pick up the items for me he asked if they offered a military discount. The associate he was dealing with was not sure so she went to ask the manager and the manager came back. He also asked the associate if they got the water rings out and she stated "I don't know, I just know there is a white spot on it now." The associate then left and got the owner. She (owner) then asked my husband if there was a problem and he was surprised as he was just asking if they offered a discount. He then proceeded to tell them that I told him the item was supposed to be $10-$15 and that it jumped up to $26 so this is why he asked about the discount. The owner then stated that the price I told him was incorrect and he said that that is what I had told him they quoted me. This is why the owner decided to discount the garment by $10. I was originally quoted a price of $10-$15 by the sales associate on the robe, both on the phone and when I dropped it off. The associate stated that the only type of robe that would cost $20-$30 was a LaPerla robe. My robe is not LaPerla so I am not sure why what they were attempting to charge me the cost for that brand.
At this point I do not expect anything from this company for ruining my garment as they keep pointing the finger at me. I do not appreciate being contacted numerous times especially after I told G.P. (owner) to cease communication since they are not taking responsibility for the damage. I am responding to the message from the business because I feel it is inaccurate. I spoke with several dry cleaners here in the valley and they stated that when colored silk is treated by a dry cleaner for water rings/stains it can create color loss. This is what happened to my garment while it was at Z cleaners. A snag in the silk was also created by Z cleaners.
I do not accept the response made by the business as it is inaccurate. Also, I no longer want to receive emails or calls from them as they just continue to say I caused the damage.
This message serves as a response to the owners message showing it's inaccuracy.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)