We attended a Dbacks game and needed to catch a bite to eat since we were hours early to the field. Game seven was closest so we went in. We were seating promptly since the Restaurant was pretty much empty. Our servers name was Carlos and he seemed friendly enough. Most of their food had really sweet barbecue sauce but it was edible. Within an hour the restaurant pretty much filled up. Our server forgot about us and treated us like an inconvenience for ordering drinks, which he kept forgetting to bring.
We decided to move outside to the patio so we didn't have to sit at the table any longer. We split the bill and one of us was charged with the whole thing so they got paid twice. We brought this to the servers attention. He reran the card but when our card cleared we were still charged the full amount. That was a week ago.
Since then I have contacted the restaurant multiple times. I finally spoke with the male manager whom informed me that it wasn't his job and I would have to contact accounting. He didn't take down any of my info he just gave me another number to a lady that wouldn't be in the office for another five days.
Since I have been playing phone tag with her. I am still waiting for someone to take my info and I can't get my money back. DON'T eat here... Unless you like crappy service, crappy management, and crappy accounting!!! This is the service industry! I would expect to be treated with some hospitality!!!