I've been here a few times(about 4). The food is usually very good but I was disappointed in the chicken. It tasted "microwave-ish". The plantains were delicious as well as the rice and beans. Their Sangria is the best that I have tasted since I've been in Charlotte. I've never seen it busy; maybe because of it's discreet location...which could be a plus for some. The staff was friendly but could use a little pick me up, they were very blah and dry. I think maybe they should incorporate some Latin music to the atmosphere.