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  • I wouldn't recommend bringing your vehicle into this Pep Boys location at all! While most of the customer service that I experienced was ok, I was still very disappointed in the overall experience! I called the day prior to get pricing and schedule a appointment for 10am the next day. I arrived early about 9:30am the next day to drop my car off. Kent got me signed in and said that there was 1 car being worked on before me. He asked me if I was going to be waiting and I told him no and confirmed my phone number. So I proceed to leave expecting to get a call in maybe an hour or so...Boy was I wrong...so 12:45 rolls around and still no call so I give them a buzz to find out what's going on. Not sure who answered but they went to Check on my vehicle and he comes back to the phone and informs me that they can't get the drain plug off to start the oil change...no mind you I haven't heard not one thing from them about any of this and hear we are 2 1/2hrs into this oil change that was "scheduled" for 10am! I'm like ok, so what kind of timeframe am I looking at and how do I plan accordingly for my day because this oil change is now becoming quite the inconvenience. He tells me he doesn't know they have to figure out how to get the bolt off and his head tech doesn't know how long but once they get it off whenever that is it would be about 20mins from that. I'm like ok not sure what else I can do at this point but I'm upset. So another 2hrs passes and still nothing so my wife and I just head up to see what's going on and they're just finishing up finally. So our 10am appt took about 4hrs...no real empathy or apology for the whole process. Then when i get into my car the oil change message isn't cleared they didn't update me with a new sticker or anything. This Pep Boys may have single handedly ruined Pep Boys for me period! They could have saved face by being more apologetic and maybe even offering some discounts for the inconvenience but nope they could give two craps about how my experience was. Some quality control definitely needs to be evaluated at this business! I know I won't be back and wish I could get my money back!
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