He scared the living daylights out of me. The last thing I expected was to find a large stranger walking into my room early in the morning. I was still in my night clothes checking my email. He stood around acting confused, checking his clip board and mumbling that the room was supposed to be unoccupied. I assume he was the maintenance man. He didn't leave until I told him to get out.
I was really happy to have found this new Courtyard hotel for my frequent business trips to Middleton. Now I just feel uncomfortable going back there.
Tip for hotel management: Please train your staff to knock before entering a guest room even if they think it might be unoccupied.