My family has been here a few times over the past few years. Essentially, every time we attempt to give this place "another chance," we are sorely let down. Put simply, while the food is mediocre (i.e., nothing special), the service ruins this place. Our most recent trip resulted in a wait of 15 minutes before our drink/entree orders. While not too bad, the waiter never returned to refill our drinks. We didn't see her again until after we notified the gentleman that brought our food out that we needed refills. Essentially, she took our order and left - only to return to collect payment. It was a bad reminder as to why we avoid this place.