I'm a regular customer. JJ was always quick and easy but my latest experience came with a price. I ordered the #15 tuna on wheat and I was down to my last bite when I bit into what felt like glass. It chipped my top and bottom tooth.
I spoke with Tony, the manager in the middle of the day, the thing he offered me was another sandwich I told him that it doesn't fix my tooth. He sent a driver to come, pickup the sandwich so he could examine it.
I couldn't find the object myself but Tony never called me back to correct the mistake or even acknowledge any kind of correction needed. I called back and I spoke with Genene who said Tony was gone for the day and that she was the manager. She was never informed. I asked for the franchise corporate office number and she claimed that they don't have it and only knows her boss as "Joe".
The flakiness of the managers is troubling and the disregard for my damaged teeth is disturbing. This is not an honest location and they can count on never receiving my business again, not only because of their lack of care for what happened but for the lack of care of food preparation.