My husband and I went into the showroom, on a Thursday afternoon. We went to look at the new Pilot Elite. They only had the touring available, so we looked at that for a bit trying to figure out what the differences were until someone approached us so we could ask questions. Well no one approached us and we were there for about 20 minutes. We finally went to the information desk and the lady there paged someone in sales. We were then greeted by a young lady who informed us that they did not have the elite because Honda is making them in limited quantities, but that we could put a deposit down to save one if they come in. So we ask about the differences...horse power, amenities, options available for the touring...she knew nothing. Then after about 10 minutes another guy shows up and takes us to where the brochures are so we can compare the vehicles that way. We asked about pricing, he left to go get the info. He informed us that the young lady who helped us initially just answers the phones so she "doesn't know much". He apparently didn't know much either. So we ask to test drive to touring to get a feel of the drive...they were too busy. Told us to come back in a few hours and he could help us because they were short. There were other sales people around, and it was not that busy.
Never have I ever had such a bad experience with a dealer. I was not impressed whatsoever. I know that Honda is not missing our business and that this review won't matter to many. I don't feel that we war being unreasonable with our request, questions or objection to pay a deposit on a vehicle we have not even seen or been able to drive. It's not like a t-shirt, we're taking about a vehicle that will transport our most precious cargo. Needless to say we will not be returning.