I'll start by saying that the unfavorable review from 6 months ago must've confused this company with another..
My experience from today was nothing but exceptional.
- Super quick scheduling: I called yesterday afternoon and they got me in today.
- Punctuality: Gave me a 2 hour window yesterday - and then they even called today at the beginning of that window telling me a more precise time on when to expect me - still well within the original window. Then called me again when they were on their way! Awesome!
- Professional: Explained in detail (but quick) on what they would be doing. Small sales "pitch" on Scotchguard benefits, but made sense to me - so I agreed and added it to my service.
- Pricing: Less expensive than other larger competitors. Gave me a price break when I added another room at the last minute.
- Extremely friendly and personable.
- Service: Carpets look and smell great! Honestly look like they're brand new!
- Speediness: 3 rooms cleaned + Scotchguard applied in about 30 - 45 mins. Thumbs up.
Highly recommended!! I'll definitely be using them again!