I've had nothing but a great experience with cox. Brandon was such an awesome customer service representative. He went above and beyond my expectations. I read all the yelp review prior to calling so I was nervous. I hung up feeling not only accomplishing what I had called for (which was only to disconnect due to move) but he also informed me that if I was able to use them again I would have no reconnect fee as before. My last bill was also waived!! I will definitely use them again once I get established into my new place.