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  • I've been here before and I keep coming back because they have the largest plus size department I've ever seen. I drove in this afternoon and after dinner we came in. The dressing rooms were already close. Wtf? I looked around and found clearance. And I was out of time. So I can't try on close and I dont have time to look at other lines like Ralph, Michael, Melissa, Rachel, INC, American Rag! So I asked the SA to please hold my items until tomorrow, I drove in to shop not to gamble. She said "no, only a manager can approve that." I asked her to call a manager. I'm coming back tomorrow to buy more things whats the big deal? She calls the manager and Shauna (the manager) asked her what I was buying and the SA said "Last Call" meaning clearance. Again I didn't have time to look at other sections in womans. Shauna said no because it was clearance! How rude is that? Are you kidding me? Shauna you are so unbelievably unprofessional and your lack of customer service is unreal. I don't know how she got that position. Not approving my hold because it was just "clearance". Isn't the whole point of retail to sell sell sell? It took me about 35 mins to go through a few racks. There is so much to cover... And the lack of customer service from the SA... she clearly didn't care. She really didn't want to deal with a customer she had bad attitude. I made her call the manager and she rolled her eyes. Wtf? Its your job! If you hate your job that bad quit. I am a business owner and I would never treat my customers this way. I would put those items on a rolling rack in the dressing room with a note. Its not that hard ladies. It happends all the time and I see it often because I shop at Macy's all the time! Avoid this place. I'm truly disappointed in the mean little SA and in Shauna. You lost a big sale and every penny counts when you are trying to make your quarter. Its about the numbers and I was here to help you reach your goal.
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