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  • I really wanted to try this place and I really wanted to love it but sadly that didn't happen. We came in on a Monday around 5pm- as soon as we walk in I see all the workers and smile and not one greeting. It was obviously my first time in and the workers just stared at me while I looked over the menu- I had to ask what they recommended and had to ask probably two or three times because they couldn't understand me. The guy working answered with the 702 and the Ginza (sp?) as a bowl or burrito. I ended up going with the 702 without scallions and my boyfriend went with the chicken katsu special that came with miso soup. As we are paying the girl working is holding a tray and I didn't think it was my food and she just tries to hand it to me without saying a word I grab it and then another worker apologized and says they missed something and they put something fried ontop - I still have no idea what it is. I didn't think anything of it MINUS the fact that that girl trying to give me my food seemed lost. We also grabbed from chai tea lattes from the fridge (would not recommend if you enjoy a strong chai), we sat down and it was fine at first - but the first bite of tuna was not pleasant to my taste buds. I am a textured eater so I just figured it was me but when my boyfriend tried it he didn't like it either. I am not a big raw fish eater so i choose to ignore this in this review but man oh man the rice -terrible. Maybe it was the cilantro sauce that was it drowned in or something else but I had to force myself to finish my meal. The only super yummy was was the cucumber and avocado (which is impossible to mess up) so after eating what little I could stomach I got up to see if I had to clean my own table or someone else did and noticed the trash area had a tray drop off so we went to throw away our stuff and leave. Not once did anybody check up on us- and nobody said good bye or thank you when we left. I understand they were all kids (or atleast it seemed like it) but the place was spotless and they had probably 4 people on the clock the least one of them can do is stay busy and see how the food is. I didn't see one person leave from behind the counter besides to bring out food. Overall- I really do wish I loved this place. I had to ask my boyfriend to try it out about 5 times because he didn't want to like it since it's in a spot he called haunted with bad business. But oh well. I would've given two stars but they got the three for being clean. But like I said they just need to talk to the customers and not just stand behind a counter doing nothing. Customer service is everything and the way a customer perceives your staff is also a big factor in whether or not the experience is worth trying out more than once.
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