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  • I am quite disappointed with my entire stay at the Westin - MINUS the most recent service POST-stay. I was coming for a convention and had colleagues joining me. I do not think that the girl checking me in realized that my colleague and I would exchange information on how we were treated. The girl checking me in, while quick, did not tell me everything I would have like to know. There is a running group tour in the mornings on select days for 3 miles with a tour guide through the city (nice touch), there are options for points or .. something else when you get the room. You do not get an offered an option for King or Double beds. When I entered the room, it was ordered nicely... BUT on the last evening when I got into the tub to take a bubble bath, I noticed MANY issues. The toilet had brown splash water marks around the outside of the bowl (I was so grossed out by the time I saw it. Under the sink had tons of brown mildew growing around the base near the tile, the bathroom itself while looking clean, had spots/splashes and areas that had been only quick-cleaned - not necessarily meticulous. When I came in after a long day of work, I noticed a body odor smell and hairs on my bed that were not mine (I have blonde hair at the moment and the hairs were black and curled/wavy) with the second bed that I did not sleep on a bit messier than when I checked in. the WORST part.. I have bites in linear patterns that trail all over my arms and torso. I want to believe that it is just a case of bad mosquitos in winter and some late application of K9 Advantage on my dog...BUT I am almost sure it is bed bugs.. I have already started to take major steps towards extermination, but I am at a complete loss. I wrote to the manager and spoke with my coworkers. One felt bugs crawling on him at night and the other was on a much lower floor and did not experience anything. The management team said they would inspect the room and keep it from being booked again - Star for being proactive and responsive, but it is a little late. The room being such a mess itself when more closely inspected was already a bad sign. I am very, very upset and hoping that I do not have to fumigate my home. The good things Nice Lobby, nice views of the city and ... options like swimming pool and morning runs with complimentary shuttle (1 mi of hotel not to airport)
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