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  • My wife and I used to love this store. Everybody used to be friendly courteous and helpful. We bought an X Files box set and from then on it was all down hill. It seems the employees were really upset that they sold us a set of DVDs that was cracked and scratched. We politely asked that they repair them and they started to. We even told them it was alright and could you please order the season that was the worst from their Phoenix store. They took our information and ordered it. We never received a call but got plenty of horrible service the next couple times we were in the store. We then asked for a kids movie for my son, they said it was not in this store or the Sahara store, but they would be happy to order it from a Phoenix store. We said sure, and gave them our information again. Nothing. When my son arrived from Chicago, we went and asked. Nothing, no record of any inquiry. We asked about the x-files DVD. No record of any inquiry. Then we tried to bring in the next set of X-Files DVD's to have them repaired. They said we had owned it too long. I guess they expected us to watch all 9 seasons in one week to find all of the scratches and cracks???? Anyway, we love giving our business to locally owned companies, but if this is the kind of service you get, it's no wonder people would rather go to Best Buy or Walmart.
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