Despite the fact this is chain restaurant, they seem to have poor management of stock. Several Sunday's ago I came at 10:00 only to find they were completely out of bagels. Of course and bakery should have that kind of stock on one of the busiest days of the week. Poor management.
Recently l, was In the location were manager was chastising an employee in plain view of the customers. He didn't succeed in correcting the mistake, he only made the organization look bad. His tone was very condescending. L
I ordered a toasted bagel which when it arrived was not toasted. I asked for it to be toasted and when the MOD came back, he said he didn't like my attitude.
Again this is a reflection of site management and their inability to manage, correct errors, stock appropriately or deal with the public.