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  • Rating a one because there is no place for a zero. My 2001 Mercedes C240 was taken to Progressive Collision center for processing. The car was sent to Road Runner Collision Center for repair. When the car was returned to Progressive and I went to pick up I could not believe the shoddy repair work. The interior trim panels that had been removed were not put back in place, there was a gap of approx. one quarter inch between the windshield and the seal that let both wind and water in, the dome lights were no longer working and there were nicks on the trunk that were not there when car was delivered to Progressive. Car was sent back to Road Runner and when it came back the second time there is a bubble in rubber window seal that was not there prior to repairs. I took possession of car because we needed it. A couple days later I noted the decals on the rear of deck lid were CLK 240 instead of C240. That fix has still not been accomplished. I have advised Progressive to get someone else to fix it as there is obviously no quality control or pride in work done by Road Runner. I have been thru Progressive Collision and always had top notch service and never a problem with repair. My advise, if you have an accident and take your vehicle to a collision repair center ask who is doing the repairs and if it is Road Runner ask for another provider. I note other reviews are positive but I can only go on my experience.
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