This review is not really about the store per se. I have never been to this store. I have, however, met the manager Bill at the Ballantyne store during my Note upgrade. He gave me a call & told me to give him a call if he could ever be of any help. Well that day arrived on Saturday (7/19/13). My wife had noticed that she was unable to receive any bars on her cell phone at home. She couldn't make or receive calls or text. I had the same problem. Facebook Messenger was more reliable.
She had the misfortune of going to the Pineville Sprint Store where she received a bum rush out the door. I called Bill.
Bill actually remembered who I was & took the time to see what the state of the cell towers were in the area of my neighborhood. There are actually 5 towers and most of them were barely functioning. His recommendation was that I get an Airrave. An Airrave is essentially a booster for the cell signal. It can support up to 6 devices. I contacted the Airrave department & had a nice conversation with a representative. The device was free & it should arrive at just about the same time as the towers are fixed.
This is a continuing story which I will update...