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  • Well we are regulars at Mama D's. We decided to go for an early dinner on Saturday evening. We usually order pasta dishes, but this time we decided to try one of their famous pizzas. When the waiter came over to the table, I told him I wanted a pizza with Spinach, Artichoke Hearts, Feta Cheese, Garlic and a few other items, I Also Pointed to the list of the ingredients on the menu, to show him exactly what I wanted. We ordered a large. When the pizza arrived, we looked at it and we didn't see any of the items/ingredients we had asked for. The only thing on the pizza were large mounds of mozzarella cheese, two or three tiny slivers of garlic and the smallest pieces of basil i had ever seen, so small you couldn't even taste any basil flavor. I told the waiter this wasn't what we ordered. He said, "Yes you did". I said, No, I asked for, and I mentioned all the ingredients that I had previously told him we wanted. He said well that's not the pizza you pointed to. That's a different one! So, then my husband said, why don't you adjust the bill and give us the $16.99 deal price of 1 large, 1 topping pizza and two small salads, due to this being your mistake and bring us two salads. NO, No, No they wouldn't do it. The pizza they brought to our table wasn't even hot and wasn't what we ordered. This is the difference between right and wrong. When the customer orderers something specifically, they should get why they order. We were hungry and didn't feel like waiting another half hour for another pizza. If a customer/guest specifically states the ingredients they want on a pizza, the waiter as a professional, should write down all the ingredients they just mentioned and say, Oh here's the name of the specialty pizza you want. BEING THAT WE ARE (WERE)NOT ANYMORE) REGULARS, THEY SHOULD HAVE TRIED TO MAKE US HAPPY AND SAVE A CUSTOMER..... THEY DID NOT! We will never go back to Mama D's. *By the way, the menu descriptions, prices and sizes of the pizzas are not clearly laid out on the menu. The name of the pizza should be on top in bold, with the list of ingredients below it and then the price and sizes. Mama D's should offer us a voucher for $20.00 to come back and give them one more try.....AS FOR NOW, WE WILL NEVER EAT THERE AGAIN, NOT GOOD BUSINESS PRACTICE. ESPECIALLY SINCE WE USUALLY DINE THERE SEVERAL TIMES A MONTH.
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