Made an easy appointment online for date and time I wanted. Confirmed appointment online as well. Went in and did some basic paperwork that took around 10 min. I told them upfront I am an experienced LensCrafters and eye patient and that I did not want dilation or photo mapping. They did not pressure me at all to do these "extra" tests. Went in at my appointment time to do the pre screening and then waited shout 5min to see the doctor. The doctor listened to my concerns and did the exam pretty quickly. 4 star cause I had went in for contacts and usually doctor office will give you about a week worth of contacts to try. I asked front after paying And they said they would give me some. It would have been better customer service to offer considering I was planning on purchasing a year of contacts, my prescription changed and it takes about a week to ship to your house. The front desk actually gave me the old prescription when I asked for contacts. Good thing I noticed cause I would have been pissed when I got home and noticed it was not correct. They do free shipping when you order a year of contacts.'hopefully that all works out ok.