| rev:text
| - So let me take back what I stated about Benjamin. I check my bank account again and see that the comp'd nights he initially said he would provide for my time and trouble were still posted to my account. I call the hotel to inquire. The first person I speak with asks as if I'm speaking some weird Martian language because I tell her that charges posted to my account that I have documented proof of from Benjamin that they would not be charged to my account.
How do I know this to be true:
1. Benjamin said "You don't owe ANYTHING" when I asked "how much do I owe you if I just want to check out today." Again, he said Ya don't owe squat.
2. When I go to the front desk to get a final folio verifying this, it has the basics of accounting to reflect that this money will, in fact, be credited back to my account.
It says in the ledger line (215.00) and (73.00). Parenthetically speaking, this is a credit. Yes folks, I've been an adult for quite some time now and TYPICALLY, when you see this in a statement, it means its been comp'd or remove from the list of charges. Also, the balances on the items were -215.00 and -73.00...again. How could I owe NEGATIVE -215 and -73? I couldn't...mathematically, FN, impossible. IT means that I am to receive a what...THAT'S RIGHT, Credit.
Oh no, no according to Benjamin today. He tells me "that's right, your card was charged for those amounts."
Um no... I say "you told me that because of all the trouble I encountered, you would comp the days I stayed."
He LIES and says... NO, I told you that you didn't have to pay the early checkout fee.
WTHell is an early checkout fee?
Are you kidding me.
I yell over the phone. He stoically insists that he said checkout fee and nothing more. I remind him of what the receipt states and that I would be putting in a dispute with my bank and that the good people there will see that you are lying and that you owe me the money you said. Before hanging up say "I want you to lie to me in my face" And invoking the spirit of Robert Deniro in "Casino" when he was on the phone with Ginger, I say: "I'm coming down there". *Click*
One minute goes by... he calls back.
I answer the phone thinking like this Mother'f'er has some serious nerve to call me back after my termination of his falsehoods.
He says "Mrs. Griffin, this is Benjamin, I spoke with my General Manager and she said she will credit the account back."
I say "thank you" and remind him that "I'm still coming there to get proof."
So I go and pick up the new folio that is supposed to be VERY different from the first. It looks dang near the same. (215) & -215.
I go... wow, so you called me back like you were doing a favor. You know it is accounting basics that anything with a negative sign listed as the balance owed means you owe me money back.
He just said, "yes, your card was charged but my manager said she would credit you."
At this point I realize I am arguing with someone without cerebral weaponry.
NEVER STAY HERE.
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