These people charge you just to LOOK at your animal every six months when all vaccines are already updated and not due before they will release vac history to any online pharmacy. Ridiculous. I had trouble locating my vac history for my dog after moving. I couldn't get any non-topical flea/tick meds. I'm allergic to anything topical, I need to buy oral flea/tick. I couldn't afford to pay these Yahoo!'s just to look at my dog and for the oral flea/tick prevention. I went somewhere else. VIP said they don't charge just to LOOK at a healthy dog. Won't EVER return to a Banfield Hospital. They also gave me a hard time once for using a valid coupon. Had to talk to the manager before they honored it. Just leaves a bad taste in your mouth, you know?