The experience here completely depends on which employee you end up dealing with. Most of them are fine, but there are a couple surly teens who obviously do not want to be there and a couple special needs people who work *extremely* slowly.
The food is ok, pretty par for a fast casual sandwich shop. I'm not sure if it's general policy (so people will take "prettier" Instagram photos?) or what, but with lunch sandwiches they pile all the ingredients at the cut part of the sandwich so it looks really nice and full...but the back half has nothing in it. So when you pick it up, it's weirdly unbalanced causing stuff to fall out. You can obviously just push stuff around to make it more even, but it's still weird and a little annoying for those of us who don't feel the need to document our food.
One serious "con": The bread and bakery is totally unprotected and there is always at least a fly or two buzzing around in summer. I've also seen a couple customers reach right over the shield in front of the bakery to poke and touch the goods...