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  • My low rating is for indifference and a general do not care attitude towards customers, and dismal communications, not their coffee. They change managers like I change socks. Griping aside, they sell fabulous coffee, among the finest anywhere. Update - The COE coffee program is taking on the appearance of becoming a cash grab rather than promotion for the best in coffee. All coffee sold under the COE banner can be found, with judges notes, on the COE website. Now the COE want you to pay to get the information on the products you wish to buy. Varietals, tasting notes, production information is now only available to members at a cost of $250 a year. COE coffee should be boycotted until the program makes the information that every consumer should no public. CAFFE ARTIGIANO HAS NOT UPDATED THEIR WEBSITE FOR PRODUCT OFFERINGS IN OVER EIGHT MONTHS. WHAT IS ON LINE IS MOSTLY INACCURATE. I have to downgrade my rating, but not for the coffee quality that remains stellar and you will not be disappointed there. If they corrected their abysmal communications practices I would give them a five hands down. If their coffee wasn't so good I would give them a zero. My problem is communications are not important to the owner and district manager. The owner and district manager never return phone calls when advised that their product listings on their website are over five months out of date, the last time I made an attempt. What you buy in their stores is not what they advertise. When asked Todd Pollack, district manager, what coffees are available said the information is on our website, a grossly inaccurate website. Owner, Willie Mounzer, is not of any help either as he choses to ignore the issue entirely. I want to know what is available not what used to be available. Two months ago they changed their hours without updating their website, they have now, but I had to fight to be served when I went to store during their advertised hours of opening. Their Brazil Chapadao de Ferre, Sidamo Ksara, and Guatemala Pacamara are all 90 pointer coffees and the Brazilian has wonderful body laden with chocolate overtones. They charge too much for COE coffee and even the above coffees are a bit overpriced but still worth spending your money on. You will get incredible coffee regardless.
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