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| - I was recommended to Scottsdale Veterinary Clinic from a good friend who takes his dog in for regular appointments. When my nine year old maltese had his first ever seizure the other night, I was relieved to know that this was a 24 hour facility. I called and a person answered the phone who presumably wasn't there because he told me to call back and he'd let them know that I was on my way. When we got there we called and someone answered the door and immediately took my dog away from me instead of into an examination room together. ***Flag #1. Had they taken my dog in and then brought him back in after they examined him when they came back to talk to me, I may have felt a little bit better.
When they finally took me into an exam room, it was to ask me regular questions about my dog such as his eating habits and abnormal behavior. Totally fine.. She told me that my dog had saturated himself and they were trying to clean him up in the back and the Vet would be in shortly. When the Vet came in, he told me that it could be one of many things and starting naming off lists of exams that they would have to do including keeping him overnight. I asked which he thought was the biggest concern and he couldn't give me a straight answer, which is reasonable because a dog cannot tell you what is hurting the worst.
When the nurse came back in, she brought me a quote of $1700 for diagnostic testing for the maybe 5 things they thought could be wrong with him. Being that dogs typically get epilepsy prior to the age of 8 I figured it was unnecessary for them to keep him overnight. On top of that my dog has separation anxiety and being away from me would have made it worse. When I told them I didn't want to keep him overnight, they didn't give me any other options, they basically just kicked us out.
When they finally gave him back to me, they hadn't cleaned him up AT ALL. He smelled worse than when we brought him in. As we were walking out he was making a weird breathing noise that he was not making when we initially brought him into the vet. When we asked them about it they said it was probably just an after effect of the seizure. When he was wheezing more a few hours later, I called them back and they said the same thing.
He seemed to be doing a little bit better and no more seizures about 12 hours later but still wheezing. I called a local family run veterinarian practice and they were able to squeeze us in shortly after. They examined him right in front of us, and his temp and heart rate were normal. When the vet came in, he was very thorough and told us the biggest concern was his breathing so we should start with some scans, which we agreed to. Sure enough, the seizure had cause aspiration pneumonia DUE TO THE LIQUIDS HE HAD INGESTED. IT WAS NOT PEE OR POOP, IT WAS LEFT OVER VOMIT THAT WAS ALL OVER HIM WHEN WE LEFT SCOTTSDALE VETERINARY CLINIC. We did the scans and blood tests to rule out valley fever but the Vet didn't try to pressure us into unnecessary procedures or try to rush us out at any point. My little guy is recovering and at a third of the cost they tried charging us.
Scottsdale Veterinary Clinic showed no sympathy or remorse. They did call us two days later to see how he was feeling from their lack of care. When I told them my frustration they claimed that they called around to make sure I was taking care of my dog.
I know that when an emergency happens in the middle of the night, there are very few options. But I hope that after feedback they never treat anyone else and their fur babies the way they treated us, especially in a time of despair.
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