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  • I am NOT a restaurant snob. In general I think Buca is great, with decent food, big portions, and a fun atmosphere to hang out with friends. But the service at this particular location was pretty bad. We stopped by to get lunch before a Pirates game, but the place was packed and the line was really long. We tried again for dinner after the game, and again the wait was very long. We only got a table right away by being one of the few groups willing to sit on the patio after a very hot day out in the sun. Our pitcher of sangria came pretty quickly, but we had to spend a good ten minutes staring at it longingly before we got any glasses we could use to actually drink it. We never got any bread, which I'm pretty sure they automatically serve to every table, right? None of our drinks were ever refilled (not even the water, which sort of sucked; see above about spending the previous 4 hours in bleacher seats in direct sun). Our food came after a pretty long wait, and was typical Buca food- tasty by my standards, anyway! We ordered dessert, but our brownie sundae had no brownies. That was a pretty big letdown, let me tell you. Mostly I felt bad for the servers. It's not like they were just standing around while we waited for food, they were constantly running back and forth and looked really stressed. There was a big group at the table next to us (a bachelorette party, I think) and they didn't get several of their dishes until well after everyone else at their table had finished eating. Understandably they sent them back. Between running to serve all of her tables and trying to apologize to this angry group about a problem that wasn't even her fault, their poor waitress was in tears by the time we left. From my experience and other reviews, it seems like they are chronically understaffed. It is a very busy location in a very popular area, and it sounds like the management has not gotten that memo. The end result is that the customers end up entertaining themselves while they wait for their food by chatting with the other tables about how bad the service is. That WAS at least entertaining, but not exactly the reason I stopped by.
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