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  • Went to order a car stereo for a Xmas gift. Nobody there. Ok I see the hours posted fine, I will come back. I go back. Nobody there. I find another associate and say where are they? I'm going to go elsewhere. He offers to help and schedule me. He sets me up for a date I wanted 3 weeks into the future. Except he schedules me at 9am. I get there at my appointed time. Guess what Best Buy is not open. They open at 10. At 10 I go in and the installer tells me I am not on the schedule. Well..I do have a piece of paper that tells me when to be there. He tells me the lady next to me has the 10am appt and she's been set for week. ok I have 9am and I've been set for 3 weeks. He tells me about 4 hours. I call back 3 1/2 hours later...hasn't even started it yet. Needs the car another 5 hours. Been busy with people on the schedule. Hello...what do you not get about your schedule....I have an appt too!!! I go and pick up my car... going elsewhere. Employees really seem to be lacking in understanding that there is a problem here and think outside the box to fix it before it blows up. He should have called his manager and said there's a problem here...can I offer this guy something to reschedule and apologize. Then it would not have been such a big deal and such a frustrating experience. By the way...saying I'm sorry is a good way to start. Hey Best Buy...buying a 72" tv in a couple of days...not from you!!!
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