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| - As a makeup store, this place is awesome. As a customer service experience, this was lame.
I bought a 10 eyeshadow palette. I was staying way at the other end of the strip. I paid for 10, only received nine, know that I picked out ten and got back to the hotel to realize I only had nine. So I had to make a special trip back to Inglot for my one eyeshadow (I mean, I already paid for it!) where the cashier was disinterested and nonchalant.
While I was in the store, the manager was giving a makeover, chatting away and the cashier ignored me. She showed me how to pick out a palette and didn't say another word to me, even as I rang my stuff up.
I know there are certain products that sell themselves. And as far as I know, you can't buy Inglot online, you can only buy in-store in one of the 3-4 US locations but Jesus, aren't there any places that care about giving people what they want (and have already paid for) anymore? It was a careless mistake and the staff did nothing to improve my mental image of Inglot.
Based on my experience and the way they handled their mistake ("I'm the assistant manager and he [points over there] is the manager..." no attempt was made to fix anything. She gave me the eyeshadow and that was it.), I won't return. Not worth it. Especially when people at Sephora, MAC, Nordstrom actually want their jobs and try to be nice. I was way turned off by their icy attitude. Am I too trashy to go into Inglot? I don't get it. They just basically ignored me. I love makeup and I will take my business (and counting skills) elsewhere.
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