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  • The food tastes great. The service could use some work. We went for a sit down lunch in the upstairs restaurant as opposed to the quick service portion on the lower level. The server greeted us nicely enough and brought drinks out right away. She then read us the specials. Listing the ingredients of each item. I ended up ordering the pizza on special. I asked to have honey drizzled on it. She said she would have to check as they don't make substitutions. I said, just bring me a side of honey and I will add it myself. Problem solved (she could have offered this solution herself, but obviously that was too complicated for her brain to handle.) The Pizza arrived with prosciutto on it. Which would be fine if I had been told it had meat on it. I did not want meat on my pizza. This was surprising because she went to great lengths to explain to my dining companion that another pizza they ordered came with meat and to make sure they were ok with that. Ugh. My companions ate the meat off my pizza and I did enjoy the rest, but still very disappointed about being misled. The servings are quick large (but I would say adequate given the price). The pizza was delicious despite the miscommunication in ordering. I felt it could have used some chilli oil or fresh parm to liven it up but none were offered and I did not ask. Dessert was a cannoli and truly it was divine. I also tried to order a vanilla cream tea to go with the cannoli, but shortly after we ordered, the server advised that they were all out and offered a different flavour of tea instead. Not what I wanted but ok. Again just another disappointment. So the rocky service makes this place loose points. Especially if servers do not advise on what is in the food they are serving. The food was delicious, and perhaps the quick service area on the ground floor is the way to go here. But the sit down restaurant service on the second floor is not up to the standard of the price point charged. I will not be back.
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