First off, the wait was long, but cmon... That happens at every cellular store that's good. Didn't mind that. Got greeted, the guy was great (who I will not name cuz he was nice even tho he conned me). So he pushes the Verizon edge plan which I don't mind cuz it's the same monthly bill. Cool. I trade in two iPhones which I want to put towards a new smartphone they're running a promo where I get $200/phone which was great! But sadly I was conned as the associate used up all my credit which was supposed to go towards the phone on merchandise. I asked repeatedly if my credit can go towards my bill or the phone itself, he kept saying don't worry your bill will be the same this merchandise is discounted. Awsome, I don't mind the phone case, car and travel charger, but a $200 portable speaker? I asked if the credit could go to my bill instead. Nope it doesn't work like that, then again "how bout the phone?" Again nope. I said why did you tell me the promo was towards the phone then? Oh it is I made sure your bill was the same. Ok then put the $200 credit towards the bill. After continuing on this cycle I finally got fed up and said just do what you got to do. I'm done. So I got some overpriced gear from my iPhone trade in and was definitely unsatisfied with the unwillingness to put any credit towards my bill or phone like I wanted. Looking back I shouldve got a manager involved but I thought,what the heck, I'm getting $400 in merchandise for my two iPhones. Beware the salesman.