So now an update to my update:
Came back today and requested to substitute a cup of tortilla soup instead of the beans as my side. The waitress stated they couldn't do that and I told her of my conversation with the manager previously and she said they must have decided not to keep the cups. She then offered to upcharge me $3.50 for a small amount in a salsa cup. So I declined her offer because there was no way I was going to pay an additional $3.50 for a replacement of my beans and especially in a salsa dish that holds barely 1/4 cup. While waiting for our food to arrive she ended up bringing me a cup of the soup in one of their dessert cups stating they decided they could use one of them. This made me very happy although I was already embarrassed by having to have all of my coworkers witness the previous exchange and give me a ribbing about it. Oh well - at lease I got my cup of tortilla soup. I did order something I had never tried before, the Chicken Poblano, and it was very good. Definitely something I would eat again.
This is an update to my previous review. I was contacted by the manager in regards to my previous review and he invited me back to try them again. He apologized profusely for the plastic that I found in my soup and indicated that they have discontinued the process that resulted in it ending up in my soup. He stated that the first couple opening weeks were very rough on the staff and they were still ironing out the details. He assured me that guests may still order items off the previous menu if it can be accommodated. He said they also went as far as to obtain several small cups to begin offering the cups of tortilla soup again which made me very happy. This time I ordered a chicken taco and cheese enchilada with the cup of chicken tortilla soup. And it was 100% improved! The taco was full of moist chicken and the taco shell was crispy and not broken. The cheese enchilada was plump full of cheese and onions and piping hot. My chicken tortilla soup was packed with chicken and chunks of avocado with my crispy tortilla strips on top. My friend had ordered a beef chimichanga and he said it was delicious also! Although our meal was comped, my new review is not based off that fact at all. I was glad to see the management is seriously looking into fixing their issues and taking their guest's complaints to heart.
Previous review:
I was very saddened when Macayo's on Central closed and waited impatiently for them to re-open. They finally did and I went with a couple of my coworkers. I was looking forward to getting my usual Mix-n-Match Two (Chicken Taco & Cheese Enchilada) with my side being a cup of their Chicken Tortilla Soup. Their new inside is nice and inviting and a definite improvement. We were greeted and seated promptly. I began to review their menu and thought that they must have forgotten to give us the rest of it. We flagged down the waitress and she told us that the menu had been re-done as well and that many of our old favorites had been removed. I was heartbroken. As I reviewed my options I found that I could get a combination platter that contained a taco, cheese enchilada, and bean tostada. I noticed they still had the soup but at a price tag of $7.00 for a bowl. I asked the waitress if it would be possible to just get a small cup to go along with my meal. She went to check and came back and stated that it was not possible. At that point I decided to go ahead and order it but "to go" so that I could have it for dinner that evening along with the cheese enchilada since I was sure that the taco and bean tostada would be plenty for my lunch. The waitress took our orders and then we began to wait. And wait. And wait. It took forever for our food to arrive and when it finally did all 3 of us were less than impressed. You would think that since they had simplified their menu then the limited items they had chosen to keep would have been great. But unfortunately this was not the case. My taco came out with the shell already broken on the bottom. The cheese enchilada was so skinny and hardly contained enough filling to make 3 bites out of it. And my tostada was cold and the shell underneath was soggy and there was no way I could have picked it up. Very disappointing. To top it off, I hadn't looked in the to-go bag (I had also ordered Hubby a chimichanga meal along with my soup) until later that evening. When I pulled out the soup I couldn't believe I had been charged $7 for it. It was in a small container (that appeared to be not much bigger than the "cup" I used to get) and it was mostly all broth with very little substance to it. In addition they had put in the tortilla strips already so of course they were all soggy and now I couldn't enjoy the little bit of crunch that they usually provide. But even worse - I found a piece of plastic in it!! I was dumbfounded! So needless to say I am very saddened by all of this. I don't know if any of us will ever be back.