Hotel was nice, but the staff wasn't as friendly as the other Westin in Toronto. We arrived late after a great deal of traffic at the border and were assigned a single queen room vs 2 doubles. It took them over 30 minutes to correct. We were told there were computer issues. We were told there was free breakfast, but there was not. Though the Tim hortins across the parking lot was fine. At checkout my brother-in-laws card would not swipe, and they refused to try and enter it manually.