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  • You would think with all of the negative publicity cable companies are getting these days, Cox would at least make some attempt to improve the customer experience. Nope, not a chance. They know they don't have to worry about unhappy customers and make no attempt to proved any sort of positive experience. I'm a new Cox customer, and wasn't available to be home during the installation. So I had a friend cover for me. The installer showed up as scheduled and the installation went smoothly. When I got home later that night, I found no paperwork. Nothing showing my phone number, no instructions about the equipment installed, nothing except a remote in a sealed bag, a cable box and what I guess is the phone connection box. It seems that Cox felt verbally telling the person here the details was enough. Later I attempted to connect my router to the cable modem and couldn't get it working. When I called Cox for help, they proudly told me they aren't responsible for any equipment that wasn't theirs and they would not be able to assist me. When I tried to explain that since I wasn't given any documentation for the modem, and I needed a question answered, I was sternly reminded that they would not help me. Great first interaction with Cox. Fortunately I was able to contact my router tech support and they were amazing. Even though my router was a couple years old, they helped me resolve the very simple issue (one Cox could have handled in less than 2 minutes) and get me running. This is sadly the experience I was expecting from Cox and they certainly delivered a poor experience. Guess it's no wonder they are permanent members of the 15 Most Hated Companies in America. But they seem to just fine with their business model. Guess customer service isn't needed when you operate as a monopoly.
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