| rev:text
| - Red Lobster = Yes!
This location = No!
Do NOT mistake this location for the one on Alma School. As different as day is from night.
Saturday night, prime time. Seated instantly. Nice people. Server pretty prompt to greet but slightly slow with the waters and teas. Dining area clean enough but far from ideal.
We are RL regulars so we get spiffs after spending so many $. And, there is a nice deal on their mobile app. The app. says that deals may be combined.
Orders placed for lobster/shrimp pizza appetizer, clam chowder, parmesan crusted tilapia and coconut shrimp. The appetizer was one of the best efforts from any RL location. Good sign. Soup and biscuits served instantly on top of the appetizer = not so cool. Biscuits first. Then appetizer, then soup then entrees. Don't know why this is so hard to get. Not like the place was packin' 'em in. And, the wait for the entrees was uncomfortably long after all the other items had been served all at one time. Not the best plan.
Soup is not as good as canned Campbell's. Bummer. FYI: previous tries of their lobster bisque at other locations are worthy of the same "Campbell's" comment. Broth too thick and very lacking in bits of lobster just as the chowder was very light on bits of clam.
I think the entrees sat under a heat lamp too long. Coconut crust on the shrimp was almost blackened. Mashed potatoes had a bit of a crust to them. Broccoli looked as if it had died a few days earlier. Not really happy. But, OK. The tilapia was OK. The shrimp themselves were good.
Eager to try their chocolate chip lava cookie for dessert for the first time. RU kidding me? the chocolate inside the cookie (edge burnt and hard) was solid. How does one manage to burn a cookie and not melt the chocolate? The ice cream is only so-so but that is expected.
Time to get the bill and a box for leftovers (tilapia, not the burnt shrimp). Oh no! The bill folio came inside the box intended for the leftovers. No. Just no. Not ever. Eww! Then came the refusal to allow the "frequent diner" points and the deal on their app. to be combined even though the language specifically says this is OK. Floor manager told server, "no." Server comp'ed the app but the $ didn't line up. Nice try. Weak move on the part of the floor manager to stay away.
Oh, and just in case anyone from RL reads their Yelp reviews, let me add: There was a large family group seated for a birthday. The servers came, asked who the birthday person was and proceeded to do one of the most lifeless renditions of "Happy Birthday!" I've ever heard. And, they got the birthday person's name wrong! Ouch. (take the staff to a Texas Roadhouse and see what "inspired" staff look like.) We were seated near the kitchen: someone in there would let out a loud "woo-hoo" every now and again. No idea why. A fair number of dishes falling to the floor and breaking and not timed with the verbal exclamation. The plating of our entrees was so uninspired I can picture Gordon Ramsey taking the plates, smashing them on the floor and going on an F-bomb tirade. The kitchen crew isn't into their jobs. The post high-school aged servers were definitely interested in flirting with each other though.
Will definitely return to RL - after commenting to their corporate office about this visit not being up to what I expect of RL. But, not this location. Never again.
2 stars because the server was nice, pretty attentive and she did try to make things somewhat right on the bill. If not for that, then this would have been a 1 star for sure!
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