I love the food. Based on that alone Panera is usually a solid 5 for me.
The service at this Panera is....spotty at best. Sometimes the food is super quick, sometimes I'm certain they misplaced my order. I almost always use the kiosk because the cashiers here seem clueless sometimes. They seem to be out of items, drinks, etc fairly often.
I hope they work out the kinks soon because Panera is a go to spot for me.