Bill came highly recommended and I actually referred a client to him who was extremely pleased. I contacted him for an Air Conditioning service. I left a message and he didn't return my call. I contacted him a second time. He was going to check to see when he was in my neighborhood and give me a call back. (I had suggested he could coordinate it when he was going to be out in our neighborhood since it was just a servicing and in no particular hurry). We live in Peoria, so not unusually out of the way. He never called back with a scheduled time. Bill may come highly recommended for big and/or emergency calls, but he obviously isn't interested or too busy for just maintenance or service. It is a shame as I would have used him in the future when it is a larger job.