This place has the absolute worst customer service I've ever experienced. I've eaten here many times because my boyfriend likes the appeal of massive burgers (although he admits they don't even taste that great) but I wouldn't eat here otherwise.
One time I ordered delivery over the phone and the man actually yelled at me and huffed and puffed because I asked him a simple question (I think it was "what comes on the burger?"). I couldn't believe how rude he was. I've seen him yell at the cooks too. One time he screamed at a cook to go buy bananas across the street. The delivery guys are very nice though.
As for the food, the burgers look appealing but really aren't that great. They're usually pretty dry. And the fries are probably the worst fries I've ever had. How can you mess up fries?!?
They do have good milkshakes though. And I did enjoy the deep fried cookie dough. But until the owner becomes polite I'd rather not support that kind of behaviour.