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  • This is depressing to write after having spent a lot at this store. I was deeply into fish for years, and bought quite a few products, and even fish from this store. The workers are pretty friendly and nice and all; so that is not the reason for my negative review. The reason is that they have unhealthy animals (mainly focusing on snakes [not to say I haven't seen issues in other animals]). I recently got into Herpetology and I bought a Corn Snake in September. Things with this snake was fairly fine, but recently I got a Ball Python. My Ball Python was aggressive and nervous for weeks. I finally got it into a better controlled environment and saw why it was so aggressive and nervous. It was crawling with MITES. This was nerve racking to me and it spread to my Corn Snake (FYI Provent-a-Mite works wonders). Well, after giving my Ball a Betadine bath for a bit there weren't any mites on it's body (keep in mind you still gotta treat all over your snakes home and everything for months due to eggs). The snake is more placid and friendly now, but I felt "Better call Best in Pets and inform them of this possible issue." I called them and got a disheartening response a girl says "Oh yeah, we have mites all the time, and they aren't a big deal. We have stuff you can buy to get rid of them." This was simply shocking that she said that so nonchalantly. This nonchalant response made me think back to the dead fish that were in the tank with live fish and even half ate/rotted fish in the tank with live fish. There is also the times I saw birds whose feathers were stress pecked out and looking a little raw too. These issues aren't always visible, but I have seen them. And when I went on to a local herpetology group I heard from numerous people there about Best in Pets and sick reptiles and mites. I feel that the owner has lost his passion for these animals and doesn't care about the pain they feel. When I saw my snake sleeping in its water bowl and saw the black specks I knew it hurt it to have them bite it so much. These animals can feel this pain regardless of them not having higher intelligence. Again, I feel pain to leave this review, because I think the staff is nice, and the owner seems like a great guy, but this has left a bad taste in my mouth to know they know their reptiles are infested and they don't think it is a big deal. It's sad really.
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