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  • After uncountable pleasant visits to Cracker Barrels across the country, I have just had a rare bad experience. This was more with the manager, Jason, than the food. I ordered a chopped steak, medium. I was served a very dry, extra well-done chopped steak. The server immediately saw that it was much more than medium and took it back. The manager brought out a replacement. I cut into it and it seemed fine. After he was satisfied and left, I took a bite. It had an unpleasant taste. It was tasted nothing like the first one nor any that I have eaten at Cracker Barrel before. I asked the server to just cancel it, and I would eat the vegetables. The manager came out and questioned me. I explained that it wasn't edible. He told me it came from the same meat that the other one did. He said he had it cooked one minute less than the other one, even though he had seen some pink in it. I said I didn't care; I just couldn't eat it. He pressed me again to explain why. In the end, he took the meal off of my bill, but I was insulted and embarrassed by having to explain and justify why I could not eat a chopped steak that had an unpleasant taste. At some point, the customer should be respected rather than 'grilled' further.
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