I was a bit disappointed with my experience here. I had high hopes based on reviews and they even asked me when I made my appointment whether it was my first time there, so I was kind of expecting they'd note I was a first timer and try extra hard to take care of me?
Anyhow, the lady who did my nails appeared to be the owner. She was friendly but kept interrupting my services multiple times to answer the phone and assist guests at the front desk which I felt it was not really respectful of my time. Maybe they were understaffed but a simple sns manicure that should take about 45 min took 1.5hrs because of this.
She also applied the top coat very sloppily to where large areas of powder/lower layers on multiple nails were not covered. So you could see the matte area of powder and only part of it was covered with shiny top coat. I normally am not picky at all because I rarely even get my nails done but it looked bad, so I had to point it out and ask her nicely to please fix multiple nails. She was pretty cool about it and did it without being rude or complaining but it was a hassle and took extra time.
The icing on the cake was when she answered her personal cell phone during my appointment and was talking on it right in front of me for about 5 minutes!! I thought it was really unprofessional.
My nails looked ok when all was said and done but if you want to get in and out somewhat quickly and have a tech that is detail oriented and dedicated to your services, I'd recommend going elsewhere.