Interesting, I called AAA to complain about the fact that my roadside assistance never showed up, nor did anyone from AAA contact me to update me on status. Thus leaving me stranded in the dark alone.
I called AAA days later to find out what happened and it seems like my request for roadside assistance never got put through to the tow company.
I requested an email address to write a letter of complaint, and the customer service rep said she didn't have one, she had to ask her supervisor but the supervisor is "busy". Therefore I can't write a letter of complaint.
AAA, this is an insulting way to treat your members. Every ethical company has a way for customers to communicate with them in writing and they are transparent about that.
Now I see on Yelp that reps from AAA offer an email address to those who write poor reviews.
I give them 2 stars because I have received good service in the past but dealing with them this time was a real disappointment. Shame on AAA for giving their paying members this runaround nonsense!