I walked into this establishment today with high hopes and lots of expectations as it came highly recommended by people that have used teas from this place before. I walked it not knowing exactly who worked there and not being greeted. After about 15 min or of looking around the tea area I asked who I guessed was one of the workers of the place " do you work here" to have a reply of " yes but I have three people in front of you " ... with that I said I would go. I left... I guess it was too busy for just a little bit of customer service. Best Advice..customer service will go a looooooooong way.