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| - If I could rate this place with an emoji it would be the rolling eyes one because that's what it was from the beginning to the end. I came here to catch up with my friend, who arrived with a hungry stomach, same as myself. She ordered first and then I. Her order was Taiwanese fried noodles, but what came 30 minutes later was her drink that she ordered along with her food. Another 15 minutes later and her simple powdered Hokkaido milk tea without pearls finally came. This is ridiculous considering it should take less than a minute to make a powdered drink. Her noodles were just plain spaghetti noodles.
At this point I should make note that there were only two other groups of people there apart from ourselves and this place is heavily understaffed. There were only two people working, one making the drinks, and one girl taking the orders and running around messing up orders left and right. It looked like she had never been trained in customer service and was orally impaired in speaking the English language.
It took her a solid 25 minutes after taking my order to tell me that they're out of the Taiwanese sticky rice. Okay.. you'd think as an employee you'd know what you have in stock and don't. I replaced my order with "sirloin curry" which came out 5 minutes before I had to leave for another errand. If sirloin is the word to describe grossly coloured chunks of beef and unappetizing presentation, then congrats Green Grotto, you did it! The carrots were desperate last minute microwaved and shoved into a pot of water to cover up the dried ends, mixed into the barely any saucing "curry", and spread out to cover the ridiculously large amount of empty space that was the bowl. In five minutes of time, I finished the bowl in about four bites. The beef was nasty hard, hard to chew, and almost artificial to taste. Swallowing was only possible because that was the first meal of the day and I had other errands to run after. This was $9.99, lol.
TLDR: this place is the equivalent of a joke. The only thing about this place that's entertaining is how funny that they're charging people for the crap they serve, service they give, and surprisingly bewildering that they're still open.
Verdict: avoid and visit Go For Tea next door instead.
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